Privacy Policy
Privacy Policy
At Velora Jewels, we respect your privacy and are committed to protecting the personal information you provide while using our website.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
Name
Email address
Phone number
Billing and shipping address
Order and transaction information
Information provided when contacting customer support
Website usage and technical information
We only collect information that is reasonably required to provide and improve our services.
2. How We Use Your Information
Your information may be used to:
Process and fulfil your orders.
Arrange shipping and delivery.
Process payments through our payment partners.
Provide customer support.
Send order confirmations and important service updates.
Improve our website, products, and customer experience.
Prevent fraud, misuse, and unauthorized activity.
Comply with applicable legal and regulatory requirements.
3. Payment Information
Payments may be processed through third-party payment service providers.
Velora Jewels does not require customers to provide sensitive payment credentials directly to us through ordinary communication channels.
Payment information may be handled by the relevant payment provider according to its own privacy and security policies.
4. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better shopping experience.
You may be able to manage cookies through your browser settings.
5. Sharing of Information
We may share necessary information with trusted service providers when required to operate our business, including:
Payment service providers
Shipping and logistics partners
Technology and hosting providers
Customer support providers
Legal or regulatory authorities when required by law
We do not intend to sell your personal information to third parties.
6. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
7. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, communication, hosting, or other business operations.
These third parties may process information according to their respective privacy policies and terms.
8. Your Information
You may contact us regarding your personal information, orders, or privacy-related concerns.
Where applicable, we will take reasonable steps to assist with requests concerning your information, subject to legal and operational requirements.
9. Children's Privacy
Our website is not intentionally designed to collect personal information from children.
If we become aware that personal information has been provided by a child without appropriate consent, we may take reasonable steps to address the situation.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
Any updated version will be published on this page.
11. Contact Us
For privacy-related questions or concerns, please contact Velora Jewels through our official customer support channels.